General Terms and conditions:

Your pet is very important to me. SassyPaws Grooming would like to assure you that every effort will be made to make your pet's grooming experience as safe and pleasant as possible. Safety comes first for everyone - people as well as the animals - during the grooming process. 

 Health or Medical Problems

Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. Please make sure to alert me of any current or past issues so that I can keep an eye out for them. All medical expenses for veterinary care will be covered by the pet's owner and SassyPaws Grooming will not be held responsible for any conditions or problems that occur as a result of any pre-existing health condition.

 Accidents

Although accidents are very rare, there is a risk when dealing with animals. Grooming equipment is sharp, and although I use extreme caution and care in all situations, possible problems could occur including cuts, scratches, nicks and quicking of nails etc. In most cases this happens when an animal is wriggling or moving around. Your pet's safety and comfort is my number one priority. In the event an accident does occur, you will be notified of the accident. If SassyPaws Grooming feels it is serious, and the owner is not on-site or contactable, SassyPaws Grooming will seek immediate veterinary care for your pet with their registered Vet.

 Veterinary Authorization - Medical Emergencies

 SassyPaws Grooming has permission to do whatever they deem appropriate for the wellbeing of your dog when it is in their care.  Should they determine that veterinary care is warranted, you give consent for me to seek immediate veterinary attention for your dog. You agree to pay all associated fees and costs.  If the veterinarian we have on file for you is not readily accessible SassyPaws Grooming is authorized to use a veterinarian of their choice.

 Fleas and Ticks

 SassyPaws Grooming strives to be a flea-free salon. I expect all dogs entering the salon to be under a regular flea treatment program. However, if you do think your dog may have fleas, please make me aware on arrival before your dog enters the salon and mixes with other dogs. This allows me to manage the situation effectively to no detriment to any other dog. If your pet has any fleas they will require a flea bath at your expense of £10.00-£20.00 (depending on the size of your dog).

 Dangerous or Aggressive Animals - Refusal of Services

 SassyPaws Grooming has the right to refuse any services at any time. In the event that your pet is too stressed or becomes dangerous to groom, SassyPaws Grooming has the right to refuse grooming services, stop grooming services, or cancel grooming services at any time before, during or after grooming and the client will be charged a grooming fee (for what was done up until that point). Such conditions include but are not limited to: behavioural issues, health problems, parasites and kennel cough.

You must truthfully inform SassyPaws Grooming of any incident where your pet has ever bitten another animal or a human, or if they have any other aggressive tendencies. You agree and understand that you will be held solely responsible for any injury, harm or damage to property caused by your pet. If your pet attempts to bite or bites any person or pet, a muzzle may be used, or at the discretion of the groomer treatment may stop and you will pay for all work done to that point and will pay the full cost of all damages and expenses that your pet has caused.

Difficult dogs will incur extra charges as the grooming process will take longer to do.

 Use of Muzzles

 Muzzling does not harm your pet and protects both the pet and the groomer In some cases, muzzling may even calm a stressed animal, allowing the grooming process to continue. If your pet still acts in a way that is dangerous, SassyPaws Grooming has the right to stop the grooming services at any time and a service fee will be collected. I do not muzzle unless your pet gives me reason too. Other methods are used to calm your pet first, muzzling is a last resort. Dogs that require muzzling will be charged at a higher than standard grooming rate. This is because dogs showing aggression or acute nervousness take much longer to groom.

 Matted Coats

Animals with severely matted coats require extra attention. Matts in an animal's coat grow tight, and can ultimately damage and tear the animal's skin, which provides a breeding ground for parasite infestations. SassyPaws will not cause serious or undue stress to your pet by de-matting. Mats can be very difficult to remove, and require the pet to be shaved. Removing a heavily matted coat can cause nicks, cuts or abrasions due to skin growths trapped in the matts. Heavy matting can also trap moisture between the matting and the skin this can cause the pets skin to become sore and allow fungus or bacteria to grow, produce more skin irritations that existed prior to the grooming process.

The welfare of your pet is paramount, therefore please be advised that if, during the shaving process, if your dog becomes distressed or exhausted, I reserve the right to stop and ask you to bring the dog back at a later date to compete the process. Please note that there will be an additional charge for this additional time.

Please also be advised that if your dog becomes stressed or is aggressive, I again reserve the right to stop the process as your dog may need assistance from a vet, i.e. sedation, to complete the shaving process. Please note that the full price will still be charged.

Due to the nature of a matted coat, some mats may be very tight and close to the skin, therefore your dog is at greater risk of injury, e.g. clipper rash, nicks to the skin etc. Whilst every precaution will be taken to prevent this, I cannot be held liable for any injury caused during the shaving process. Also, I cannot be held liable for any existing skin conditions or problems uncovered during the shaving process. In the interest of your pet, I request your permission to obtain veterinary treatment should it be necessary.

After effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow. In some cases, pets may also exhibit brief behavioural changes. Prevention is the best defence by scheduling regular grooming appointments, every 4-8 weeks. If your pet needs to be shaved to remove mating, and whether a dog is matted is at the sole discretion of SassyPaws Grooming, you acknowledge that you agree to this procedure, and any associated risk. There will be an additional charge for this process: it is time consuming and causes extra wear and tear on grooming equipment.

Cost for dematting range from £10-20

Be advised that after the process, you may see a few temporary changes with regards to your dog's behaviour. This is due to the skin being under a blanket of fur which can be tight in some places and cause the blood to rush to the surface, once it's released from the mats. They may race around the house, roll around or shake their head. These are all natural reactions and should stop after a couple of days. You may notice your pet's skin is red and possibly sore in places; this will subside after a couple of days, as the skin returns to normal.

 

 Photographs

 SassyPaws Grooming take photos of your pet for client files and for the Facebook and Instagram page.